TERMS OF SERVICE

OVERVIEW

These Terms of Service ("Terms") govern the purchase of products from our business, whether made through our website, our physical retail store(s), or any other sales channels. By purchasing our products through any channel, you acknowledge that you have read, understood, and agree to be bound by these Terms. For online purchases, these Terms also govern your use of our website.

PRODUCTS AND PRICING

Product Information

All products are described with reasonable accuracy, including dimensions, materials, and finishes. However, slight variations in color and texture may occur due to differences in lighting, screen settings, and natural material variations.

Pricing

All prices are in Australian Dollars (AUD) and include GST where applicable. Prices are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed.

ORDERING AND PAYMENT

Order Acceptance

All orders, whether placed online, in-store, or via other channels, are subject to acceptance and availability. We reserve the right to refuse any order for any reason.

Payment

Payment is required in full at the time of ordering or purchase. For in-store purchases, we accept cash, EFTPOS, major credit cards, and mobile payment methods. For online purchases, we accept major credit cards, and direct bank transfers.

Order Cancellation and Cooling Off Period

All orders have a 72-hour cooling off period during which they may be cancelled without penalty. This cooling off period begins from the time of order placement or in-store purchase. Cancellations must be submitted in writing via email or in person at our store.

After the 72-hour cooling off period expires, cancellation may be subject to a restocking fee of 20% of the purchase price. Custom orders cannot be cancelled once production has begun, even within the cooling off period.

Important Note: The cooling off period applies to order cancellation only and does not create a right to return items once they have been delivered and unboxed. Our no-returns policy for unboxed items remains in effect regardless of the cooling off period.

DELIVERY

Delivery Timeframes

Delivery timeframes are estimates only and are not guaranteed. Delays may occur due to stock availability, manufacturing schedules, or shipping complications.

Delivery Charges

Delivery charges are calculated based on location, size, and weight of items. These charges are non-refundable.

Delivery Acceptance

Upon delivery, you must inspect all items for damage or defects. By signing for delivery, you acknowledge that the items have been received in good condition.

RETURNS AND REFUNDS

No Returns for Change of Mind or Incorrect Size

We do not accept returns for change of mind, incorrect chosen sizing, or if the furniture does not fit in your space as expected, regardless of whether the purchase was made online or in-store. This policy applies to all sales channels including our website and physical retail locations.

The following situations are explicitly not eligible for returns or refunds:

• Change of mind about style, color, or design

• Furniture does not fit in the intended space

• Furniture cannot be moved through doorways, hallways, or stairwells

• Customer ordered incorrect size despite available measurements

• Customer prefers a different size after seeing the furniture in their space

• Furniture appears smaller or larger than expected in the space

It is solely the customer's responsibility to ensure that furniture dimensions are suitable for their intended space before purchase. All sales are final except in cases of manufacturing defects as defined below.

Merchandise Not Returnable Once Unboxed

Once any furniture or home goods item has been unboxed, it cannot be returned as it is no longer in a saleable condition and cannot be resold as new merchandise. This policy applies to all items regardless of size.

In-Store Purchases

When shopping in our physical store(s), customers have the opportunity to view, measure, and inspect furniture before purchase. Once purchased and removed from the store, all sales are final except in cases of manufacturing defects.

Consultation Services

Any advice, recommendations, or consultations provided by our staff regarding furniture dimensions and suitability, whether in-store, online, or via other communication channels, are offered as guidance only. The final responsibility for ensuring furniture fits the intended space remains with the customer.

Faulty Products

In the event that a product is deemed faulty due to manufacturing defects, we will repair, replace, or refund the product at our discretion. For online purchases, claims must be made within 5 days of delivery. For in-store purchases, claims must be made within 5 days of purchase or delivery (if applicable). All claims must be accompanied by clear photographic evidence of the fault.

Definition of "Faulty"

A product is considered "faulty" only if:

• It does not match the description provided on our website

• It has a manufacturing defect that affects its functionality

• It is damaged prior to delivery (not damage caused during assembly or use)

Non-Returnable Items

The following items cannot be returned under any circumstances once delivered and unboxed:

• Custom-made or customized furniture

• Mattresses (for hygiene reasons)

• Floor samples or clearance items marked "as is"

• Items that have been assembled, used, or modified

• All furniture items that have been unboxed, as they are no longer in a saleable condition

Customer Responsibilities

Before placing an order, customers are responsible for:

• Accurately measuring their space

• Ensuring furniture will fit through doorways, halls, stairwells, and elevators

• Verifying that the product dimensions are suitable for the intended space

• Reviewing product specifications and materials thoroughly

CUSTOMER ACKNOWLEDGMENT

By placing an order with us or making a purchase in-store, you explicitly acknowledge and agree that:

1. You have carefully reviewed the product dimensions and specifications

2. You have verified that the furniture will fit in your intended space, including doorways, halls, stairwells, and elevators

3. You understand that no returns will be accepted for change of mind or size-related issues under any circumstances

4. You understand that ordering the incorrect size is not grounds for a return or exchange

5. Any advice provided by our staff regarding dimensions or suitability is offered as guidance only

6. You accept full responsibility for your purchase decision

7. For in-store purchases, you have had the opportunity to physically inspect the furniture

8. You understand that once furniture items are unboxed, they cannot be returned as they are no longer saleable as new merchandise

9. You understand that while a 72-hour cooling off period exists for order cancellation, this does not create a right to return goods once delivered and unboxed

10. You understand and agree that once delivered, furniture items cannot be returned due to:

• Change of mind

• Incorrect size (too large or too small for the space)

• Not fitting through doorways or access points

• Not matching your existing décor or other furniture

• Any reason other than manufacturing defects

1. You have read and agreed to these Terms of Service in their entirety

LIMITATION OF LIABILITY

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of our website or products.

CHANGES TO TERMS

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after any changes indicates your acceptance of the modified Terms.

CONSUMER GUARANTEES AND FAIR TRADING ACT

Statutory Guarantees

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law or any other applicable law that cannot be excluded, restricted, or modified by agreement.

Fair Trading Act

These Terms operate subject to the provisions of the Fair Trading Act and other applicable consumer protection legislation. Under the Fair Trading Act and relevant consumer law, change of mind is not a valid reason for return of bulky goods such as furniture once the item has been unboxed and is no longer in a saleable condition. This explicitly includes situations where customers discover the furniture does not fit their space or they have ordered the incorrect size.

No Refunds for Customer Error

We explicitly do not provide refunds or exchanges in the following situations:

• Customer ordering incorrect size furniture

• Customer failing to measure doorways, hallways, or access points

• Customer failing to measure the intended placement area

• Change of mind after purchase

• Preference for a different size after seeing the furniture in the space

• Furniture appears different in your home than it did in our showroom

• Any situation where the furniture itself is not faulty but simply not as expected or preferred by the customer

GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of the State of Queensland, Australia. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Queensland, Australia.

CONTACT INFORMATION

If you have any questions about these Terms, please contact us at:

Disclaimer

While the information provided is correct at the time of upload, you should check that it is current at the time you have accessed it and agree to use it at your own risk. Prices included are in Australian Dollars (AUD).

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