TERMS AND CONDITIONS

 

Terms and Conditions

Governing Law

This agreement is governed by and constructed in accordance with the laws of Queensland. You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the Courts of Queensland. If any provision of this agreement is found to be invalid or unenforceable by a Court of Law, such invalidity or unenforceability will not affect the remainder of the provisions of the agreement which will continue in full force and effect.

Orders and balance payment terms instore

Once an Order has been accepted, no cancellation of that Order is valid. All Orders placed require a deposit which is 50% of the total order value inclusive of GST. An order is confirmed upon receipt of the deposit payment. The remaining balance can be paid in further installments with the final balance to be paid prior to delivery booking. Proof of Payment made by Electronic Funds Transfers (EFT) or Credit Card is required 48 hours prior to scheduling a delivery or arranging a day to collect.

Manufacturer order lead times

Delivery Lead times are estimates only, we are unable to accept any liability for failure to deliver the products within the specified time resulting from shipment/delivery delays from our suppliers. Specific delivery dates cannot be guaranteed.

Lead times quoted for the production and supply of goods are provided as a guide, these are estimated and do not constitute a guaranteed time of arrival. The approximate delivery date provided is an estimate based on current manufacturing and shipping times. All information provided is based on the guidelines supplied by either the manufacturer or supplier.

Lead times may vary due to various factors, these circumstances invariably may be outside our control.

Cancellation of orders and order deposits

No cancellation on orders once confirmed, all customers are provided a 72-hour cooling-off period.

Lay-by terms and conditions

A deposit value of 30% of the total purchase price is required for a lay-by purchase.

Lay-by payments should be regular – at least monthly. Failure to complete payments in the specified time makes the goods, any payments made and the deposit liable for forfeiture.

Lay-bys exceeding the 3-month period may be canceled by the purchaser however this may result in forfeiture of all money paid unless a store credit is given.  If lay-bys are not paid in full and collected by the specified date a storage fee of $30 per week may be charged. Goods marked as “sold” on behalf of a customer after receipt of deposit or lay-by payment shall remain the property of HB&Co. until the invoiced goods are paid in full.

A minimum of 72 hours notice is required prior to final payment in order to arrange for the collection or delivery of the goods.

Delivery Service and customer collection

HB&Co. facilitates the coordination of deliveries with contract furniture delivery providers, HB&Co is not the delivery service provider

HB&Co deliveries are provided by an outsourced contract delivery service. HB&Co does not set delivery prices nor have any influence over set delivery fees or charges for redirected deliveries or difficult access deliveries. HB&Co is unable to arrange or control the contractor’s delivery schedule. HB&Co is not responsible for factors of service that the contractor delivers.

The contract services are professional furniture movers that provide specific delivery days to designated areas.

The service does not provide appointed times on the day of your delivery, they call ahead of time to advise an ETA.

Redelivery charges will be incurred for futile deliveries where the customer is not available to take delivery as arranged.

Delivery and installation charges are based on unimpeded access to the delivery address.

It is the responsibility of the customer to ensure that the delivery of the product purchased will fit not only into just into the space it was purchased for but will also fit through doors or other areas of entry of the home. This includes difficult access to the property.

Charges for difficult or redirected deliveries will be incurred directly by the contractor to you the customer.

Regional Freight

Regional freight quotes are provided as an estimate. If the destination is further than the advice provided or access is difficult, further additional charges may be incurred.

Refunds will not be given if goods do not fit.

Damages

HB&Co is not responsible for damages caused by third-party couriers collecting goods on your behalf.

Customers are required to inspect their goods carefully on delivery or collection and must reject goods immediately if they are damaged or incorrect at this time.

Items rejected upon delivery must be returned to HB&Co for inspection and returned with the delivery service that has delivered your goods. If you keep goods when reporting damage or fault you will be responsible for returning the goods at your own cost.

If you find a fault after receiving your goods, please contact us by email with a photo of the fault or damage, which may include returning the goods to us for further inspection.

Any costs associated with the replacement or re-supply of goods that have been signed for as being received in good condition will be borne by the customer.

Collection of goods

All customers are advised to bring a second person to help with lifting and loading of goods when collecting.

HB& Co does not

  • Supply blankets or packing, you are required to bring packing and blankets for the protection of your goods.

  • Provide labor or assistance with loading heavy items into vehicles, you must bring someone else to assist

  • Take responsibility for damages caused by the third-party courier or damages incurred after or during collection by the customer.

Collection and payment for goods

Regional customers must nominate their own transport carrier and directly pay their carrier. Collection of Goods must be coordinated with HB&Co with a minimum of Seventy Two (72 ) hours’ notice prior to the collection including final payment in full.

Refer to Section ‘Orders and Balance Payment Terms’ whereby EFT payments are not acknowledged until such time as the funds have been cleared, therefore payment would be required more than Seventy Two (72 ) hours prior to the collection of the Goods.

All Goods will be assessed in line with HB&Co.’s Standard Quality Control Procedures prior to collection, after which point the onus rests with the customer or their carrier. It is the responsibility of the customer to return goods if they are found to be faulty or damaged this includes the cost of the return delivery.

HB&Co. Gift Cards

Gift Cards are valid for 12 months from the date of issue. Any possible refunds associated with Goods paid for with a Gift Card will not be issued in cash or cash equivalent; rather a new Gift Card will be issued. Gift Cards are the sole responsibility of the purchaser and recipient. HB&Co will not re-issue or replace lost or stolen Gift Cards.

Disclaimer

While the information provided is correct at the time of upload, you should check that it is current at the time you have accessed it and agree to use it at your own risk. Prices included are in Australian Dollars (AUD).

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