Governing Law

This agreement is governed by and constructed in accordance with the laws of Queensland. You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the Courts of Queensland. If any provision of this agreement is found to be invalid or unenforceable by a Court of Law, such invalidity or unenforceability will not affect the remainder of the provisions of the agreement which will continue in full force and effect.

Recycled Timber Products

Goods made from recycled timber will come with imperfections. These marks or blemishes are a natural occurrence, and are not faults but a normal feature of recycled timber furniture. Other notable characteristics are slight twisting or warping and open fissures in the timber facing. Timber colour variations is also a natural inherent characteristic of recycled timber product. HB&Co  reserves the right to alter dimensions, mouldings or other features of its goods.

Orders and balance payment terms

Orders will be processed after the first order installment has been paid. The first installment will be no less than 30% of the total order value inclusive of GST. The remaining balance can be paid in further installments with the final balance to be paid prior to delivery booking or alternatively by paying the total balance prior to confirmation of the delivery booking. Payments made by Electronic Funds Transfers (EFT) are required at least two days prior to goods leaving HB&Co. for delivery or pick-up.

Manufacturer order lead times

Lead times quoted for production and or supply of goods purchased as a Customer Order are estimated at the time of ordering and are based on the guidelines supplied by the manufacturer or supplier. This means that they are not date specific and therefore specific dates cannot be guaranteed.

The approximate delivery date we give you is an estimate based on current manufacturing and shipping times. This estimate is to be treated as a guide only.

Please advise us of any specific date requirements at time of purchase so that we may assist with confirming if such a deadline is achievable or not. Lead times may vary due to various factors. These circumstances invariably may be outside our control. You will be advised as soon as your goods are ready for delivery.

Cancellation of orders and order deposits

In the event of cancellation of an oder, refunds will be in accordance with the guidelines issued by the Office of Consumer Affairs. A minimum of 20% of the invoiced price will be deducted from any refunds to cover administration costs. Special custom orders require a non-refundable deposit of 50% of the invoice price.

Lay-by terms and conditions

An amount, not exceeding twenty percent (20%) of the total value of the Goods ordered on lay-by inclusive of GST, may be retained from any instalment should the lay-by order be cancelled, so as to compensate HB&Co. for administration, sales and storage costs and any loss in value in respect of the Goods.

Goods marked as “sold” on behalf of a customer after receipt of deposit or lay-by payment shall remain the property of HB&Co. until the invoiced price is paid in full.

Lay-by arrangements

A deposit to the value of 20% of the total purchase price is required to begin a lay-by. In some cases the deposit requested may be higher such as when the value of the item(s) purchased is low.

Lay-by payments should be regular – at least monthly – but this period may be extended at the discretion of the directors. There are three lay-by period types – 4 weeks, 2 months and 3 months. Stock will be held and allocated for all lay-by periods. Failure to complete payments in the specified time makes the goods, any payments made and the deposit liable for forfeiture.

Lay-bys should not exceed a 3 month period. A lay-by can be cancelled by the purchaser but will result in forfeiture of all moneys paid unless a store credit is given.  If lay-bys are not picked up by the specified date a storage fee of $30 per week may be charged.

Delivery, delivery access and customer collection

Delivery and installation fees are based on reasonable access being provided at the delivery address. In the event that reasonable access has not been provided additional charges will be incurred and payable at, or before, the time of delivery. Please ensure that you advise of any anticipated difficulty that may impede delivery.

HB&Co. reserves the right to nominate the day of delivery of the Goods, which will be performed at a mutually agreed time, and all reasonable endeavors will be made to ensure this occurs.If delivery of goods is unsuccessful on the day organized by the customer, a further two-way charge will be payable by the customer for the second delivery.

Our carriers agree to deliver to the customers address only. It is at the customer’s expense if goods do not fit into the property or other methods of installation are required to achieve access. Please note HB&Co has the right to cancel the progression of delivery if the customer refuses to accept the terms or conditions of difficult delivery.

Quotes on deliveries are estimates only. If the destination is further than anticipated or access is difficult, eg goods do not fit, your delivery may be either cancelled or charges for further additional costs may be incurred. It is the customer’s responsibility to advise at the time of sale/booking delivery if access problems are anticipated.

Refunds will not be given if goods do not fit.

Customers are required to inspect their goods carefully on delivery or pick-up and must reject goods if they are damaged or incorrect at this time. Rejected items will be returned to HB&Co. for assessment of the damage/error and remedy will be established by HB&Co. with the customer. Remedy may include (but is not restricted to) supplying a new, replacement item or repair of the damaged item.

Customers will be requested to sign for goods that are correct and received in good and proper condition at time of delivery. Goods delivered where the customer is not present to sign for their receipt will be deemed to have been received in good condition. Any costs associated with the replacement or re-supply of goods that have been signed for as being received in good condition will be borne 100% by the customer.

Collecting goods

Where customers arrange to collect their purchases from HB&Co, HB&Co staff are not required to and may not always be available to help customers load goods into their own vehicles. Customers picking up goods should bring assistance with them and all necessary packing materials.

Collection and payment for goods

If Goods are not delivered or collected within two (2) weeks after arrival at the warehouse, any outstanding balance is to be paid in full immediately. Storage fee charges (at current market rate) will commence forty-five (45) days after arrival at the warehouse if Goods have not been installed or collected prior to that time.

Regional customers must nominate their own transport carrier and pay all associated charges and insurances direct to that carrier. Collection of Goods must be coordinated in advance with a minimum of forty-eight (48) hours’ notice including final payment in full.

Refer to Section ‘Orders and Balance Payment Terms’ whereby EFT payments are not acknowledged until such time as the funds have been cleared, therefore payment would be required more than forty-eight (48) hours prior to the collection of the Goods to allow for this time delay with EFT payments.

All Goods will be assessed in line with HB&Co.’s Standard Quality Control Procedures prior to collection, after which point the onus rests with the customer and their carrier.

HB&Co. Gift Cards

Gift Cards are valid for six (6) months from the date of issue. Any possible refunds associated with Goods paid for with a Gift Card will not be issued in cash or cash equivalent; rather a new Gift Card will be issued. Gift Cards are the sole responsibility of the purchaser and recipient. HB&Co will not re-issue or replace lost or stolen Gift Cards. Gift Cards Issued through ‘The Gift Purse” are valid for six (6) months only.


While the information provided is correct at time of upload, you should check that it is current at the time you have accessed it and agree to use it at your own risk. Prices included are in Australian Dollars (AUD).